The manager`s task is to transfer responsibility by delegation so that people feel valued and respected and achieve the desired result. By making this transfer of responsibility a part of the management system, you can do their work through others while creating an environment where employees enjoy the challenge of work and have the resources to accomplish the task. The communication contract is a system that offers a set of concrete measures that inspire people to take responsibility so that they can be held accountable for succeeding in their work and that make them feel part of something bigger. There are four basic steps: Team agreements lead to better collaboration, as they require an open discussion about how individuals want to work together. This discussion allows members to share their views on good behaviors that should be encouraged, bad behaviors that should not be encouraged, and personal work style preferences that could easily become assumptions – which are hotbeds of misunderstanding and frustration when not discussed. The advantage and curse of many modern means of communication is that they can be used in various ways. (For more information, see Determining the Communication Architecture.) When Slack first appeared on the scene, many people were excited about an easy and instant way to communicate with colleagues that could prevent conversations from accessing dreaded threads. Joy often turned into despair when the same people realized that they now had an easy and instant way for their colleagues to communicate with them, and suddenly everyone drowned in slack messages constantly screaming for their attention. A team agreement (or team contract) is a written document that describes in detail how a team works together.
Team agreements can describe procedures such as decision-making processes, how to get help, and the communication tools and methods used by the team. Having the most effective communication in a hybrid team environment may require a reinvention, or at least a redefinition of how the team uses synchronous and asynchronous communication strategies. Failing to find the right ways to communicate with team members often leads to confusion, misalignment, and poor performance. By letting the team know how often someone reviews time-specific items, such as cost approval, or responds to blocking issues, employees can plan accordingly. You may want to consider adding a one-line service level agreement (SLA) to your electronic signature. B for example: ”I check my emails twice a day, at 10 .m and 6 p..m.E.; and scan emails with the [important] prefix every few hours during this time. ”To design your first set of agreements, team leaders lead a series of sessions where the team meets (most likely during a video call) to discuss different aspects of their collaboration. These sessions typically focus on discovering existing team standards, both positive and negative. Similar to other aspects of your team agreement, this requires some introspection and iteration on the part of the team to understand how to break down the work so that it can travel around the world. The practices we described earlier, such as clearly documented objectives and tools for status details, are crucial in this case. It can also change the pace of your team, as you can`t rely on synchronous meetings to get status, resolve issues or questions, or make decisions when something needs to change. Here are some questions to start your discussion about communication and setting up a team agreement: Determining whether you`re building an organization with base hours or an organization that transcends time zones is ultimately your choice.
Whichever path you take, it`s best to explicitly define what you think about the time you spend with your team and then incorporate it into your team agreement. In general, you have two general options here: set up ”base hour” windows where things like video calls or standing meetings can occur, or design collaboration plans that transfer more collaborative communication to asynchronous mechanisms and don`t rely on the overlaps required for regular synchronous communication. Four discussion prompts that can help start a team agreement are: Capture the key ideas/topics in your discussion and use them to identify areas to cover in your team`s standards or agreements. The most critical part is discussing each other`s assumptions and documenting the decisions the team agrees on. Here`s an example of how you can capture these agreements: This agreement is an addendum to the 9th District Sound and Communication Agreement, which covers California, Oregon, Nevada, and Washington. When was the last time you were frustrated because a project wasn`t completed on time and you didn`t discover it before the due date? Creating an environment that encourages open communication can eliminate many of these frustrations. The best way to start is to both hold your employees accountable and accountable for their projects – we call this process our internal communication contract. Eliminating the dependence on time zones for synchronous communication requires significant changes in the way your team works.
For some types of work, this change may be a little easier. Customer support teams with people-managed queues can easily adapt to team members riding in the queue while others are driving. Even for more collaborative teams like software development, marketing, or sales, reviewing and disaggregating the work at hand can result in practices such as software developers noting the status of where they left off so that another developer can pick them up when they start working. or a member of the marketing team who provides changes or comments on written materials that someone else can review when they are back online. Ideally, team agreements codify the way the team works as accurately as possible. For example, if the team chooses to share status updates via email, not only will they be written down and the details and frequency of updates clearly documented, but a template for the email will also be included in the agreement to make it easier for everyone to use the process. As part of the contract, there must be a way to deal with variations and unforeseen events. If, for example, the deadline for sending the newsletter cannot be met due to missing content or other obstacle, there must be a contingency plan so that the deadline can be renegotiated in good time before the due date.
If the deadline cannot be met, it is the employee`s responsibility to contact the manager and request a meeting to review options, review other priorities or negotiate a new deadline and record the new agreement. Be measured and reported. Otherwise, it is a hope and not an agreement. Here are some additional questions that can help you expand your team agreements: Giff Constable, Meetup`s director of products, has published the team agreements of one of its previous teams as a spreadsheet. Does this message require a response or confirmation? What are the reasonable expectations of a response? Are there different expectations of different platforms or media – is chat the same as email? Consider some of these questions when determining the platforms or methods you want to define for team communication. The ability to get the job done and catch up in real time can help hybrid team members feel connected to the rest of their team and department. Therefore, synchronous communication should be reserved for situations that benefit from a humanizing factor or that require immediate responses. Synchronous communication is any communication that takes place in real time between two or more people, waiting to receive an immediate response. For hybrid teams, synchronous communication helps build trust and camaraderie. To turn groups of employees into large teams, an important first step is to form a social contract – an explicit agreement that sets out the basic rules for team members` behavior.
A contract can cover areas, e.B. how members work together, make decisions, communicate, share information and support each other. .